Draft, published while company registration details are being finalised. Anything in [square brackets] is a placeholder to be filled in.
Service Delivery
The short version
Leascape is delivered online, not shipped. Once your subscription is confirmed we create your workspace and its first administrator account, normally within [PROVISIONING TIME].
What you receive
A subscription to Leascape gives you access to the hosted application over the internet, together with support as described below. No physical goods are shipped, and nothing needs to be installed or couriered. This page stands in for the “shipping and delivery” information that payment providers ask online businesses to publish.
How access is provided
- We confirm your order and payment.
- We create your workspace — a database of your own — and the first administrator account.
- We send that administrator their initial sign-in details, at the address on the order. They can change the password from within the application at any time.
- Signing in takes the password plus a one-time code we email at each sign-in, so a password alone is not enough to reach your data.
- That administrator then creates the rest of your users and assigns their roles.
This is normally completed within [PROVISIONING TIME] of a confirmed order. If anything delays it, we tell you by email with a revised date.
What you need
A current version of Chrome, Edge, Firefox or Safari, and an internet connection. Leascape runs in the browser; there is no desktop installation.
Onboarding and data set-up
We help you configure your entities, chart of accounts and journal mappings, and walk your team through the lessee and lessor workflows. Anything beyond the assistance included in your plan is quoted separately before it starts.
Support
- Email: hello@leascape.com
- Hours: [SUPPORT HOURS]
- Target first response: [RESPONSE TIME] during those hours
Please include your company name and, where relevant, the lease ID so we can look into it quickly.
Updates
Improvements and fixes are deployed to the hosted service continuously and reach you without any action on your side. Significant changes are announced by email or in the application.
If we cannot deliver
In the unlikely event that we cannot provision your workspace at all, we refund your initial payment in full, as stated on the Subscription, Billing & Refunds page.
Contact
[LEGAL ENTITY NAME], [REGISTERED ADDRESS]. Email hello@leascape.com.