Subscription, Billing & Refunds

Plans and terms

Leascape is sold as a subscription, billed monthly or annually in advance as set out in your order form. The plan determines the number of users, entities and modules available to you.

Prices and taxes

Prices are in Indian rupees unless your order form says otherwise, and are exclusive of GST and any other applicable taxes, which are added to the invoice. Where required, tax is charged at the rate in force on the invoice date.

Payment

• Payments are collected through our payment provider, [PAYMENT GATEWAY]. We do not store full card or bank details.
• Invoices are payable within [PAYMENT DAYS] days of the invoice date unless agreed otherwise.
• A GST invoice is issued for every payment to the billing details on your account, so keep your GSTIN and address current.

Renewal

Subscriptions renew automatically for the same term at the then-current price, unless you cancel before the renewal date or your order form says otherwise. We email a reminder before an annual renewal.

Cancellation

You may cancel at any time by emailing hello@leascape.com from a registered account address, or through the billing screen where available. Cancellation stops the next renewal.

Your access continues until the end of the term you have already paid for. Nothing is cut off early.

Refunds

Fees already paid are not refundable. That includes the unused part of a term after cancellation, users or entities you stop using during a term, and periods when you simply did not use the service.

We do refund, to the original payment method:

• duplicate or incorrect charges;
• payments taken after a valid cancellation;
• the initial payment where we are unable to provision your workspace at all (see Service Delivery).

Approved refunds are processed within [REFUND DAYS] business days; your bank may take longer to show them.

Failed payments and suspension

If a payment fails we retry and email you. If an invoice remains unpaid [SUSPENSION DAYS] days after its due date, we may suspend access until it is settled. Your data is retained during suspension and is not deleted without the notice described on the Account & Data Deletion page.

Changing your plan

• Upgrades take effect immediately and are charged pro rata for the rest of the term.
• Downgrades take effect at the next renewal; no credit is given for the current term.

Price changes

We may change prices for a renewal term. We give at least 30 days' notice by email before a change applies to you, so you can cancel before it takes effect if you prefer.

Questions about a charge

Email hello@leascape.com with the invoice number within 30 days of the charge and we will look into it.